- 1 Top 10 Worst Car Dealerships by Brand
- 2 Used Cars, Trucks and SUVs For Sale in Morehead City, NC!
- 3 Cars Under $1,000 Down Nationwide
- 4 $500 down car dealerships searching
Top 10 Worst Car Dealerships by Brand
Buying a new car can often come down to the dealership experience and not all facilities deliver the same level of quality service.
In fact, there’s quite a disparity between the good, the bad and the downright ugly, especially when examining the latest J.D. Power U.S. Customer Service Index (CSI) Study for car dealerships.
The report compiles data from 70,000 owners and lessees of one- to five-year-old vehicles who visited the dealer service department for maintenance or repair work. The overall customer satisfaction is measured by ranking the service advisor, service facility, service initiation, service quality and vehicle pick up.
Find out which brands performed the best here.
As for which car dealerships have the worst service? Check out the list below.
The mass market brand average for the 2015 U.S. CSI Study was a score of 792 points on a 1000-point scale, and the top 10 worst brands all fell below that average. Subaru ranked 10th with a score of 786 which is a slight improvement over its 2014 score of 776. In the 2014 U.S. CSI Study, Subaru was the fourth worst brand, so it is improving.
Mitsubishi has been struggling in the U.S. and its service isn’t helping the Japanese automaker’s reputation. This year, the company scored 785, a drop of nine points compared to its 2014 ranking, which also had it in ninth place.
Mazda is turning the corner with more attractive models throughout its entire lineup, but its dealership experience still needs some work. The company scored 779 this year, marking a drop from 791 points in the 2014 U.S. CSI Study. Despite the drop in score, it’s an improvement in ranking since it was the sixth worst brand last year.
The entry-level arm for Toyota has consistently fallen below the average in J.D. Power’s CSI Study and 2015 is no different. With a score of 777, Scion sees a three-point drop compared to 2014, where it was the fifth worst brand.
Last year, Ford was the seventh worst brand in the CSI Study and this year marks a disappointing drop for the American automaker. With a score of 776, Ford saw one of the biggest decreases compared to last year when it scored 791.
Although Ford’s drop is noticeably drastic, Chrysler plummeted from being above the average in 2014 with a score of 799 to being the fifth worst brand and a score of 775. Last year, the American automaker was actually the seventh best mass market brand out of 19 automakers and now sees itself towards the bottom of the list.
In fact, the Fiat Chrysler Automobiles group as a whole has some work to do with its dealership service experience. Fiat wasn’t ranked in last year’s list but its initial appearance isn’t good. With a score of 762, the Italian automaker specializing in compact cars finds itself with poor dealer service performance.
Last year’s worst brand was Ram, so at the very least the truck division for Chrysler is improving. The company scored 752 in the 2014 U.S. CSI Study and slightly improved with a score of 756 for this year, but it avoided the stigma of being ranked dead last.
The Dodge brand experienced another drop in the CSI Study, falling from 765 points last year to 749 this year, making it the second worst brand when it comes to service at dealerships. It has some serious work to do if it wants to avoid falling into last place.
This year’s worst performer is Jeep, netting a score of 740. It’s a noticeable drop compared to last year’s score of 756 which was only beat by Ram’s 752. The Jeep brand this year performed well below the mass market brand average of 792 and is nearly 100 points below Buick’s top score of 836 (among mass market brands).
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I’m sure the owner of that dealership is proud to have their name on a picture associated with “10 Worst Dealerships”.
Somehow this is not so much about dealerships as it is about maker support of dealerships and even then it’s a bit over the top and perhaps wreaking with a lot of opinionating rather than actual survey research.
Name is not displayed
Yes it is. Top photo, look under the Ram logo on the sign. Says “Beyer” on the building. Google says the dealership is in NJ.
It’s not the brand, it’s the customers. These people that buy these brands expect so much as if they are spending so much money. They are not. Most of the complaints come from price, and repairs. These “brand” buyers don’t believe in buying warranty coverage for their cars, and they believe what others and credit unions tell them to not do, which is, “do not buy warranties and ” do not finance with the dealership” even at a better rate. This advice is poor.
These customers are misled, whether by their credit union, or a bitter family member, therefore the become distrustful of car dealerships from the beginning, without cause, or reason.
This, unfortunately, is the case with most car purchases ranging from the cost of 19k to 50 k, which is the price range of most of these cars mentioned in the above article.
I drive a 200k AMG Mercedes, I consider myself a wise investor, no bills, no debt, great credit, very liquid. I earned almost 12% in the market last year, yet I STILL purchased extended coverage for my car, and I financed my car at 1.89%. Cars are a depreciating asset, free capital is better spent elsewhere in the market.
People think that buying a car in cash is a substantial statement to their supposed accomplished financial status.
I think paying cash for a house trumps that by a wide margin.
Buy a Tesla – avoid the rip offs completely. No matter how you try and sugar coat it, dealers are only necessary because they sell yesterday’s technology with thousands of moving parts and therefore a lot more service intensive. Tesla bypasses all that nonsense which is why the dealerships are scrambling to have legislation in place to protect their bad business models and inefficient ICE cars.
Used Cars, Trucks and SUVs For Sale in Morehead City, NC!
With Benchmark what you see is what you get. We are a simple and straightforward dealership in Morehead City that offers mechanically sound and affordable vehicles.
We post the minimum down payment requirement on every vehicle and this includes tax, tag, etc. You will not need anything more than what we post to drive off the lot with the car.
We do not check credit so anything negative on it does not have to be discussed. Approvals are based on your job and affordability.
What Financing a Used Car at Benchmark Includes
We include a powertrain warranty that lasts the entire time you are making payments*. We include roadside assistance for our warranty program. We include GAP insurance. We pay the property taxes. We include oil changes every six months. We include a full tank of gas. We have a new car every 13 months program. Don't want a long term commitment? We are okay with that too! After 13 months you can lease another vehicle or simply walk away.**
We never sell our accounts to outside companies. This includes the warranty, GAP insurance, roadside assistance, etc. This means you will never have to deal with a 1-800 number or anyone other than us concerning anything that may come up with your vehicle or account.
Professionally Serviced Used Cars
All of our vehicles have been serviced by certified professional mechanics and we are more than happy to provide you with detailed service records. Still don't believe it? Take it to a mechanic of your choice for an inspection before you buy or lease.
Flexible Terms and Payment Options
You can structure your payments how they fit you. Weekly, Monthly, Bi-weekly, Credit Card, Debit Card, Online Payments, Auto Draft. You decide, we are flexible.
We maintain a no pressure, laid back environment where you can shop without having a salesperson in your back pocket the entire time you are here.
Shop Used Cars Online or On the Lot
We post everything online so you can choose to shop here or at home and still get all of the information you need without any hassles, ever!
We will consider almost ANY trade-in. The value of the trade can be used against your down payment. Bring your vehicle in for a quote!
**$100 early termination fee is required.
Cars Under $1,000 Down Nationwide
- One year on the same job.
- Monthly income over $1,400.
- Must be a US citizen.
- 18 years or older.
- Willing to buy a pre owned vehicle.
Robert V. found a cheap car under $1,000 down in Blauvelt!
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