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Bank of America Customer Service

Bank of America customer service. Get in touch with Bank of America's customer service department through the following phone numbers, social media, live chat and contact form. For more information about home retention, mortgage services, credit cards, fraud reporting, bankruptcy, online banking and bill payments, please call the numbers listed below.

  • Customer Service 877-833-5617
  • Customer Service 800-669-6076
  • Home Retention 877-327-9225
  • Mortgage Services 888-325-6435
  • Mortgages 800-669-6607
  • Credit Cards 800-421-2110
  • Fraud Reporting 877-366-1121
  • Credit Cards 800-732-9194
  • Bankruptcy 800-669-5224
  • Customer Service 800-285-6000
  • Online Banking/Bill Pay 877-768-9836
  • Executive Customer Relations 704-386-5687
  • Online Banking 800-781-5393

Welcome to Bank of America.

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bank of america credit card services number

Bank of america credit card services number

Bank of america credit card services number

July 26, 2009 at 7:10 pm by admin

Bank of america credit card services numberFor those interested in Bank of America credit cards, there are a number of different options, the most popular of which are discussed below.

The Bank of America is one of the largest banks in the USA. If you are presently looking for a line of credit, a Bank of America credit card may be something you should find out more about.

Types of Credit Card Offered by Bank of America

Bank of America presently offers the following credit cards:

  • Bank of America Visa Platinum credit card
  • Bank of America MasterCard World Card
  • Bank of America Cash Rewards
  • Bank of America Secured Visa
  • Bank of America Bank of America Rewards™ American Express® Card
  • Bank of America Bank of America Visa Signature® with WorldPoints® Rewards
  • Bank of America Student Visa Platinum
  • Bank of America WorldPoints™

Bank of America Credit Card Services and Features

Aside form the line of credit that Bank of America credit cards offer to consumers, the following additonal features/services may also be available:

  • Security features such as Credit Protection Plus, Photo Security®, Total Security Protection™ and Bank of America Privacy Assist®.
  • Credit Protection Plus is an optional plan that protects Bank of America credit card users’ credit rating by setting a minimum amount to be paid each month automatically to mitigate forgetfulness or some other situation whereby a consumer cannot make a payment through normal channels.
  • Photo Security® is a service that will actually print a picture of you onto your Bank of America credit card for additional security.
  • Total Security Protection™ protects your Bank of America credit card from being fraudulently used via a suite of security features. Total Security Protection™ is a free package.
  • Bank of America Privacy Assist® is available to Bank of America credit card holders to enable them to monitor their credit report, which can help to see potential identity theft.

Managing Bank of America Credit Cards Online

All Bank of America credit card users have access to their accounts online, which enables customers to properly manage their credit cards as and when they require to. Consequently, the Bank of America online credit card and banking service enables customers to:

  • View credit card accounts, balances and transactions in real time.
  • Create notification of due credit card payments.
  • Make a Bank of America credit card payment.
  • Make a payment to other accounts or financial institutions.
  • Transfer funds to linked checking or savings accounts.
  • Check up to 12 month’s credit card activity.
  • Use the ShopSafe® service to buy items safely online.
  • Access Bank of America credit card self-service features such as credit increase requests, balance transfers and additional card user applications.

Applying for a Bank of America Credit Card

The application process for a Bank of America credit card can take up to ten business days to complete. You can opt for the services discussed above at the point of application, however some or all of the services may be added after an application is successfully processed.


Bank of America credit card login online

Q. Where do I go to log in to my Bank of America credit card account?

A. Below are two different links that take you to the Bank of America credit card login area, plus a handful of other links you may find useful if you are having trouble logging in:

Bank of America Credit Card Login – Go here to sign in to your Bank of America credit card account as well as any other online banking accounts you may have with Bank of America. (https://www.bankofamerica.com/sitemap/hub/signin.go )

Log In from Bank of America Home Page – You can sign in to your Bank of America credit card account and all other online banking accounts straight from the Bank of America home page. Just click through and look for the “Secure Sign-In” message in the box at the upper left (under the Bank of America logo). (https://www.bankofamerica.com )

1. Bill Pay for Checking, Money Market and Home Equity Line of Credit Accounts (Not Applicable to SafeBalance BankingTM)

Bank of America customers with a checking (excluding SafeBalance BankingTM), money market savings or home equity line of credit (HELOC) account may use the optional Bill Payment service in the following manner:

Payments can be scheduled from linked checking, money market savings, and HELOC accounts. (Does not apply to HELOC accounts opened in Texas or SafeBalance BankingTM accounts.)

Payments can be scheduled from a checking, money market savings or other consumer asset account maintained at another financial institution that you have added through the bill payment service. You certify that any account you add through the bill payment service is an account from which you are authorized to make payments, and any payment you make using the bill payment service will debit an account that you are legally authorized to use. When you add an account maintained at another financial institution, you do not change the agreements you have with that financial institution for that account. You should review those agreements for any applicable fees, for limitations on the number of transactions you can make, and for other restrictions that might limit your use of the account with the Bill Payment service.

Payments can be entered as a 1-time transaction up to a year in advance, recurring transactions or as payments that are automatically scheduled upon the receipt of an electronic bill (e-Bill).

Payments (other than payments to a Bank of America credit card account, charge card or business line of credit) entered on our system before 5:00 p.m. ET on a bank business day will be scheduled and begin processing on the same bank business day. Payments that are entered after this cut-off time or on a day that is a non-bank business day will be scheduled and processed the next bank business day.

Scheduled recurring payments that fall on a weekend or a non-bank business day will be processed on the prior bank business day.

You authorize us to make payments in the manner we select from the following methods:

— Electronic transmission. Most payments are made by electronic transmission.

— Corporate check- This is a check drawn on our account or the account of our vendor. If a Payee on a corporate check fails to negotiate the check within 90 days, we will stop payment on the check and re-credit your account for the amount of the payment. If a corporate check is returned to you prior to the end of the 90 day period, please inform us immediately so that we can stop payment on the check and re-credit your account.

Personal check – This is a check drawn on your account based on your authorization under this Agreement.

All payments under the Bill Payment service that are sent care of APO/FPO or similar addresses will be sent by corporate or personal check. Because all such payments will be made by check, they will not be Remittance Transfers (as defined in section 8 of this Agreement (Transfers Outside Bank of America Services).

The scheduled delivery date is the date you enter for the payment to be delivered to the Payee. For payments made by electronic transmission or corporate check, the payment amount will be debited from, or charged to the account that you designate on the scheduled delivery date. If the scheduled delivery date is a weekend or non-bank business day, then the delivery date will be the prior bank business day. For payments made by personal check, the account you designate will be debited when the check is presented to us for payment which may occur before, on or after the scheduled delivery date.

For payments to a Bank of America loan, line of credit, or mortgage, Bank of America will process and credit the payment to the appropriate account effective the same business day, provided the payment is scheduled prior to the 5:00 p.m. ET cut-off.

For payments to Bank of America Gold Option and Gold Reserve accounts, Bank of America will process and credit the payment to the appropriate account effective the same day, provided the payment is scheduled prior to the 11:59 p.m. ET cut-off.

When you attempt to schedule a payment, we will inform you of the earliest available delivery date. To assure timely payment and obtain the full benefit of the Online Banking Guarantee, you must schedule payments and your account must be in good standing at least four (4) bank business days before the payment due date. If you do not, or if for any reason your account is not in good standing, you will be fully responsible for all late fees, interest charges or other action taken by the Payee. Under our Online Banking Guarantee, if we fail to process a payment in accordance with your properly completed instructions, we will reimburse you for any late-payment-related fees. If we are unable to complete the payment because of insufficient funds in your account or some other reason, we will send you an alert to the email address you have provided with this Agreement. We will also notify you if your account is no longer in good standing and eligible to be used for bill payments. As indicated above, some payments may be made by a personal check. Since we can’t predict the exact date that a personal check will be presented to us for payment, please make sure you have sufficient funds in your account beginning a few days before your scheduled delivery date and keep such funds available until the payment is deducted from your account.

2. Bill Pay for SafeBalance BankingTM Accounts

Bank of America customers with SafeBalance BankingTM account may use optional Bill Payment service in the following manner:

Payments can be entered as a 1-time transaction up to a year in advance, recurring transactions or as payments that are automatically scheduled upon the receipt of an electronic bill (e-Bill).

Payments (other than payments to a Bank of America credit card, charge card or business line of credit account) entered on our system before 5:00 p.m. ET on a bank business day will be scheduled and withdrawn from your SafeBalance BankingTM account on the same bank business day. Payments that are entered after this cut-off time will be scheduled and withdrawn from your SafeBalance BankingTM account the next bank business day.

Scheduled recurring payments that fall on a weekend or a non-bank business day will be withdrawn from your SafeBalance BankingTM account on the prior bank business day.

You authorize us to make payments in the manner we select from the following methods:

— Electronic transmission. Most payments are made by electronic transmission.

— Corporate check- This is a check drawn on our account or the account of our vendor. If a Payee on a corporate check fails to negotiate the check within 90 days, we will stop payment on the check and re-credit your account for the amount of the payment. If a corporate check is returned to you prior to the end of the 90 day period, please inform us immediately so that we can stop payment on the check and re-credit your account.

— The scheduled send on date is the date you enter for withdrawal of the payment funds from your SafeBalance BankingTM account. The scheduled delivery date is calculated based on your selected send on date and represents the estimated date when the payment is to be delivered to the Payee (typically five (5) or fewer business days from the send on date). The payment amount will be debited from your account that you designate on the scheduled send on date.

— If there are not sufficient funds in your SafeBalance BankingTM account on the send on date, your payment will not be made and we will send you an alert to the email address you provided in your Online Banking profile.

— For recurring payments, if the scheduled send on date is a weekend or non-bank business day, then the send on date will be the prior bank business day. For payments to a Bank of America loan, line of credit, or mortgage, Bank of America will process and credit the payment to the appropriate account effective the same bank business day, provided the payment is scheduled prior to the 5:00 p.m. ET cut-off.

— For payments to Bank of America Gold Option and Gold Reserve accounts, Bank of America will process and credit the payment to the appropriate account effective the same day, provided the payment is scheduled prior to the 11:59 p.m. ET cut-off.

When you attempt to schedule a payment, we will inform you of the earliest available delivery date based on your selected send on date. To assure timely payment and obtain the full benefit of the Online Banking Guarantee, your account must be in good standing and you must schedule your payments choosing an appropriate send on date so that the delivery date to the Payee is at least five (5) bank business days before the payment due date. If you do not, or if for any reason your account is not in good standing, you will be fully responsible for all late fees, interest charges or other action taken by the Payee. Under our Online Banking Guarantee, if we fail to process a payment in accordance with your properly completed instructions, we will reimburse you for any late-payment-related fees. If we are unable to process the payment, we will send you an alert to the email address you provided in your Online Banking profile.

3. Bill Pay for Credit Card, Charge Card, Business Line of Credit or Vehicle Loan (automotive, recreational vehicle, boat or aircraft) Only Customers

Bank of America credit card, charge card, business line of credit or vehicle loan account only customers may use the optional Bill Payment service in the following manner:

Payments to your Bank of America credit card, charge card, business line of credit or vehicle loan account can be scheduled from a checking, money market savings or other consumer asset account maintained at another financial institution that you have added through the bill payment service. You certify that any account you add through the bill payment service is an account from which you are authorized to make payments, and any payment you make using the bill payment service will debit an account that you are legally authorized to use. When you add an account maintained at another financial institution, you do not change the agreements you have with that financial institution for that account. You should review those agreements for any applicable fees, for limitations on the number of transactions you can make, and for other restrictions that might limit your use of the account with the Bill Payment service.

Payments can be entered as a 1-time transaction up to a year in advance, or as payments that are automatically scheduled upon the receipt of an electronic bill (e-Bill).

Payments to your credit card, charge card and/or business line of credit account entered on our system before 11:59 p.m. ET will be applied on the same day. Payments entered after this cut-off will be scheduled and processed on the next day. For all entries, the time is recorded on our computer controls. The payment date will be pre-populated with the current day prior to the 11:59 p.m. ET cutoff time.

Payments to your vehicle loan entered on our system before 3:30 p.m. ET on a bank business day will be applied on the same day. Payments entered after this cut-off will be scheduled and processed on the next bank business day. For all entries, the time is recorded on our computer controls. The payment date will be pre-populated with the current bank business day prior to the 3:30 p.m. ET cutoff time.

If the financial institution upon which your payment is drawn rejects, refuses, or returns the payment, the payment to your Bank of America credit card, charge card, business line of credit or vehicle loan will be reversed and you may incur late payment or other fees. The institution holding your deposit account may impose a returned item or other fee. See your credit card, charge card, business line of credit, vehicle loan and deposit account agreements for details.