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Now there's one more way to use Apple Pay thanks to Ally Bank

Ally ally paymentThe Street

This story was delivered to BI Intelligence "Payments Industry Insider" subscribers. To learn more and subscribe, please click here.

Ally Bank, one of the biggest online-only banks in the U.S., has announced that it would start supporting Apple Pay for debit cardholders.

Customers at Ally Bank with eligible iOS devices can start loading their debit cards into Apple Pay right away. The bank made this move in response to the expanding popularity of mobile devices, said CEO Diane Morais in a press release. Furthermore, Ally Bank intends to add Android Pay and Samsung Pay support by the end of 2016.

Apple Pay adoption has lagged in the U.S., but the Ally Bank partnership could provide a boost to the mobile wallet. Ally customers would likely be more tech-savvy and focused on mobile compared to the general population. This type of customer is more likely to be an early adopter of a new technology, as online-only banks are still relatively new in the U.S.

This type of customer is also more likely to get pastВ some of the roadblocks that have prevented other customers from testing Apple Pay. A PYMNTS/InfoScout survey in October 2015 found that only 16.6% of eligible users had tried the mobile wallet.В Those who did not mostly said they were satisfied with their current payment method or were not familiar with how Apple Pay works.В

Ally Bank customers likely would not have this problem, which could lead to an above-average adoption of Apple Pay among this group. If this occurs and the customers provide positive feedback on the service, then other online-only banks around the globe could follow suit.

The growing use of mobile wallets is just one piece of the rapidly changing payments ecosystem. The way in which consumers pay for goods is steadily evolving and speeding up thanks to mobile wallets. But there's far more to it than that.

Evan Bakker and John Heggestuen, analysts at BI Intelligence, Business Insider's premium research service, have compiled a detailed report on the payments ecosystem that drills into the industry to explain how a broad range of transactions are processed, including prepaid and store cards, as well as revealing which types of companies are in the best and worst position to capitalize on the latest industry trends.

Ally ally paymentBI Intelligence

Here are some key takeaways from the report:

  • 2016 will be a watershed year for the payments industry. Payments companies are improving security, expanding their mobile offerings, and building commerce capabilities that will give consumers a more compelling reason to make purchases using digital devices.
  • Payments is an extremely complex industry. To understand the next big digital opportunity lies, it's critical to understand how the traditional credit- and debit-processing chain works and what roles acquirers, processors, issuing banks, card networks, independent sales organizations, gateways, and software and hardware providers play.
  • Alternative technologies could disrupt the processing ecosystem. Devices ranging from refrigerators to smartwatches now feature payment capabilities, which will spur changes in consumer payment behaviors. Likewise, blockchain technology, the protocol that underlies Bitcoin, could one day change how consumer card payments are verified.

  • Uncovers the key themes and trends affecting the payments industry in 2016 and beyond.
  • Gives a detailed description of the stakeholders involved in a payment transaction, along with hardware and software providers.
  • Offers diagrams and infographics explaining how card transactions are processed and which players are involved in each step.
  • Provides charts on our latest forecasts, key company growth, survey results, and more.
  • Analyzes the alternative technologies, including blockchain, which could further disrupt the ecosystem.

To get your copy of this invaluable guide, choose one of these options:

  1. Subscribe to an ALL-ACCESS Membership with BI Intelligence and gain immediate access to this report AND over 100 other expertly researched deep-dive reports, subscriptions to all of our daily newsletters, and much more. >9gt; START A MEMBERSHIP
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The choice is yours. But however you decide to acquire this report, you’ve given yourself a powerful advantage in your understanding of the payments ecosystem.

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ally ally payment

Ally Financial provides a range of financing, licensing, and mortgage products and services to automotive dealers and their customers, with a view to facilitating their operations.

Ally Financial’s activities are organised into three reportable business segments:

  • Automotive Finance Operations, which provides financing services to consumers and automotive dealers, including retail installment sales financing, loans, and leases, fleet financing, and vehicle remarketing services;
  • Insurance Operations, which provides consumer financial and insurance products through its automotive dealer channel, as well as commercial insurance products sold to dealers, including vehicle service contracts, maintenance coverage, and guaranteed asset protection products.
  • Mortgage Operations, which is responsible for the management of the Company’s held-for-investment mortgage loan portfolio, and executes bulk purchases of jumbo and low-to-moderate income mortgage loans originated by third parties.

Ally Financial was founded in 1919 by as a unit of General Motors under the name General Motors Acceptance Corporation, operating as a provider of financing to automotive customers. The Company launched its operations with offices in Detroit, New York, Chicago, San Francisco, and Toronto.

Over the course of the 20 th Century, Ally Financial expanded its operations and diversified its offerings to include insurance and mortgage products. In 1985, the Company formed GMAC Mortgage, and acquired both Colonial Mortgage and the servicing arm of Norwest Mortgage. It began providing online services in the late 1990s, and was granted approval to establish GMAC Bank in 2000.

In 2006, General Motors sold a 51% stake in Ally Financial to Cerberus Capital Management. The Company was rebranded in 2010, at which time it took on its current name, and in 2014 listed shares on the New York Stock Exchange, raising $2.4 billion in its initial public offering.

Ally Financial is placed 298 th in the Fortune 500 list. The Company currently has a market capitalisation of $9.11 billion.

Business model of Ally Financial

Ally Financial provides a range of financial products and services to a broad customer base, which principally comprises customers across the following segments:

  • Consumers, providing personal auto finance and leases, business auto finance and lease, and specialty vehicles to general consumers, primarily the customers of its auto dealerships clients;
  • Automotive Dealers, providing dealer loans and wholesale inventory financing to various automotive dealerships and sales outlets; and
  • Other Commercial Entities, comprising other commercial enterprises to which the Company provides insurance services.

Ally Financial’s three operating segments serve a domestic customer base, with operations across Texas, California, Florida, Pennsylvania, Illinois, Georgia, North Carolina, Ohio, New York, and Michigan accounting for more than 50% of the Company’s automotive and mortgage businesses.

Ally Financial provides value to its customers in the following ways:

  • Its technical expertise and experience, with the Company employing highly-trained specialist personnel across its three operating segments, with a team of experienced industry executives;
  • Its broad portfolio of products and services, with the Company offering a broad range of financing and insurance options to automotive dealers and their customers across the US;
  • Its incentive and rewards programs, with the Company implementing its Ally Dealer Rewards program, which provides various incentives to eligible dealers for selling or using qualifying Ally Financial products and services; and
  • Its close relationships with dealer customers, with the Company working closely with its dealer customers, many of which use four or more Ally Financial products, and providing a targeted messaging program that helps dealers communicate readily with their customers.

Ally Financial operates a website at, through which it provides information on its various products, services, and activities. The Company also operates an online dealer portal through its website that allows customers to access certain services, tools, and communications functions. The Company’s auto financing and banking arms also offer online services that enable customers to make payments and manage accounts online, as well as through mobile applications on iOS and Android platforms, over the phone and by post.

Ally Financial also serves its customers through its own network of offices, through which the Company’s specialist sales and service personnel operate. This includes principal corporate offices in Detroit, Charlotte, and New York; primary offices for its dealer financial services operations in Detroit and Southfield; and primary offices for its mortgage operations are located in Fort Washington and Charlotte.

Ally Financial’s dealer customers also serve as an affiliate network, through which the Company is able to provide additional products and services to consumers. This includes more than 17,500 dealers in the US, including close to 11,000 dealers outside of the Company’s General Motors Company and Fiat Chrysler Automobiles dealer channels.

Ally Financial provides its customers a range of self-service offerings across its banking and auto financing units. The Company’s dealer portal enables dealer customers to access certain services and tools without interacting with members of the Company’s sales and support staff. Ally Financial also provides digital channels to consumers, who are able to manage accounts and make payments autonomously online and via mobile.

Ally Financial’s sales and service teams work closely with its dealer customers, working together to serve general consumers, and with the Company providing tools to support dealer operations. The Company seeks to establish longstanding relationships in this way, with a view to recurring long-term recurring business.

Ally Financial provides a range of ongoing support services to its customers. It offers a suite of online resources, such as FAQs and guides, and provides contact details for its various operating units. Customers are able to contact support staff directly and receive personalised responses to queries and enquiries. Customers are also able to interact directly with the Company through its social media accounts, including with Facebook, Twitter, Google+, and YouTube.

Ally Financial operates as a financial holding company and a banking holding company.

The Company’s operations are organised into three business segments: Automotive Finance operations, including the provision of automotive financing services to consumers and automotive dealers; Insurance operations, which offers both consumer financial and insurance products through its automotive dealer network, as well as commercial insurance products directly to dealers; and Mortgage operations, which includes the management of its held-for-investment mortgage loan portfolio and the execution of bulk purchases of income mortgage loans originated by third parties.

The Company also operates a banking subsidiary, Ally Bank, which provides various internet, telephone, mobile, and mail banking market services.

Ally Financial works in conjunction with numerous businesses and organisations across its multiple business segments. These partners include:

  • Supplier and Vendor Partners, comprising suppliers of tools, services and resources, as well as companies to which certain non-technical functions can be outsourced;
  • Channel and Distribution Partners, principally comprising the Company’s network of dealer customers, through which the Company serves a large consumer base; and
  • Strategic and Alliance Partners, comprising various companies and organisations with which the Company shares resources and collaborates on joint projects.

Ally Financial is a preferred lender of General Motors and Chrysler, the dealerships of which serve effectively as affiliates of the Company. The Company has also established an auto financing partnership with Aston Martin and has agreed a deal with Beepi to provide financing for used cars bought online.

Ally Financial’s key resources are its financial resources, its IT and communications infrastructure, its online and mobile platforms, its intellectual properties, its sales and distribution networks, its partnerships, and it personnel.

Ally Financial owns and leases a number of properties across the US, principally corporate and sales offices for its operating segments and divisions. This includes almost 800,000 square metres of office space across Detroit, Charlotte, New York, Southfield, and Fort Washington.

Ally Financial incurs costs in relation to the maintenance of its IT and communications infrastructure, the development and maintenance of its online and mobile platforms, the implementation of advertising and marketing campaigns, the operation of its sales and distribution networks, the payment of professional and vendor fees, the management of its partnerships, and the retention of its personnel.

In 2015 Ally Financial’s largest expense related to the payment of salaries and benefits to its workforce of employees, which amounted to $963 million. Other operating costs – including occupancy fees, professional services, advertising and marketing, technology and communications, and regulatory and licensing fees – totalled $1.51 billion.

Ally Financial generates revenue primarily through the provision of auto financing services, principally in the form finance charges or lease payments and fees paid by customers on the retail contracts and leases. The Company also derives revenue through fees and premiums associated with its insurance, mortgage, and banking services and products.

In 2015 Ally Financial generated total annual net revenue of $4.85 billion, up on the $4.65 billion recorded by the Company in 2014. The majority of the Company’s revenue was attributed to its automotive financing operations, which accounted for $3.66 billion in revenue for the year. Its insurance operations generated $1.09 billion in revenue, with mortgage and other revenue amounting to $212 million.

ally ally payment

Ally ally payment

Ally ally paymentAlly Bank will add Android Pay and Samsung Pay functionality &;later this year,&; Bank Innovation has learned.

These additions would join Ally&;s Apple Pay service, which the bank introduced this week. In a fourth feature introduced in recent months to simplify and enhance customer use of Apple products for mobile banking, Ally began offering Apple Pay to debit card customers.

The addition of Apple Pay earlier this week puts the number of mobile features recently launched by Ally at four. Apple Pay comes after Touch ID, the Apple Watch ATM Locator and Ally Assist, giving Ally banking customers more opportunities to access and manage their accounts &;on the go.&;

Ally is working to assuage its customers&; desires for more and better banking technology. According to the bank, 66% of consumers prefer digital channels when concerned with payment options and banking desiderata. Ally now receives more than 80 percent of its customers&; check deposits through its Mobile Banking Ally eCheck Deposit feature.

To be sure, Ally is not an early Apple Pay adopter, obviously. In the last year, many banks, including American Express, Capital One Financial Corp., Bank of America, and Citigroup, brought Android or Apple Pay to market.

Ally Bank Login, Bill Payment & Customer Support Information

Learn about how to login, bill payment options, how to set up Auto Pay, how to cancel account and other helpful tools for your Ally Bank account.

You can login to Ally Bank online account by visiting this link and access all the features. Make sure you have an account already with them. Launch your Web browser and navigate to Ally Bank's Login page (see below).

If you do not have an account, create an account. You will need to enter your email id, phone number and some personal data to verify your information.

It offers online bill payment facility to all its users and provides several different methods to pay bills. You can pay your bill online at Ally Bank's website, mail your payment to the processing center, or pay your bill in person at any authorized location. It also provides you with the option to set up automatic bill payments online and make alternative payment arrangements. You can also cancel account and contact customer support online.

Here’s the info you need to make your payment in any way you choose:

Online: Log in to your account and pay online at

By mail: You can mail your check to 357 Main St Wakefield, Ma 01880. Before sending the payment you should call the customer service number 877-247-2559 for reconfirmation.

By phone: Use the automated system to make a payment. The phone number is 877-247-2559.

In Person: Pay at any of the nationwide customer service centers.